Terms of service | Smart Concierge

Service

Smart Concierge provides an automated WhatsApp concierge for appointment-based businesses: bookings, replies, and handoff to human staff.

Acceptable use

The client (salon) is responsible for WhatsApp number use, compliance with Meta policies, and accuracy of information given to end customers.

Availability

High availability target; scheduled maintenance with notice when possible. We depend on third-party APIs (Meta, OpenAI).

Pricing

Per contracted plan (Basic / Pro / Business) plus initial setup. Monthly billing unless otherwise agreed.

Limitation of liability

The service is provided «as is». We do not guarantee specific business results. Liability limited to fees paid in the last 12 months.

End-customer data

The business is the data controller for its customers' messages and bookings. Smart Concierge is the processor: we handle those data only to provide the concierge. The data processing agreement (DPA) is signed with the service contract. If the business enables rebooking reminders, it is responsible, as data controller, for having a lawful basis for them. Smart Concierge asks the customer for consent in the chat and honours withdrawals, but the business decides whether to use the feature and pays the WhatsApp (Meta) charge for each reminder.

Contact

Denys Hurskyi (autónomo), Tax ID (NIF) Z3135092J. Avda. Diego Ramírez Pastor, Torrevieja (Alicante), Spain. Email: info@smartconciergeservice.com